Data Protection & GDPR Compliance Policy

Motor Fax is committed to protecting the privacy, integrity, and security of personal data belonging to all users and customers. We comply with applicable data protection laws, including the Germany GDPR, EU GDPR (where applicable), and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

We ensure that all personal data is handled lawfully, fairly, and transparently.

Information We Collect

We may collect and process the following types of personal data:

• Full name and contact details
• Email address
• Vehicle Identification Number (VIN)
• Vehicle search and usage data
• Billing and transaction information
• IP address, device type, and browser information
• Website usage analytics and interaction data

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent provided by the user
• Performance of a contract
• Legal or regulatory obligations
• Legitimate business interests (such as fraud prevention and service improvement)

How We Use Personal Data

Your personal data may be used to:

• Generate vehicle history reports
• Process payments and fulfil orders
• Provide customer support services
• Improve website functionality and performance
• Prevent fraudulent or unauthorised activity
• Comply with legal and regulatory obligations

Your Data Protection Rights

Depending on your location, you may have the following rights under GDPR and applicable privacy laws:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

All sensitive data transmitted through our platform is encrypted using SSL (Secure Socket Layer) technology.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting obligations.

Cookies & Analytics

Motor Fax uses cookies and similar technologies to enhance user experience, analyse website traffic, and improve service performance.

Users may manage or disable cookies through browser settings; however, certain features may not function properly.

International Data Transfers

Your personal data may be processed or stored outside your country of residence, including outside the United Kingdom or European Economic Area (EEA).

Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Third-Party Service Providers

We may share data with trusted third-party providers for payment processing, hosting, analytics, security, and customer support.

All third parties are required to maintain strict confidentiality and data protection standards.

Policy Updates

We may update this Data Protection & GDPR Policy from time to time to reflect changes in legal requirements, technology, or business practices.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Information